To top this off, I received a letter from Honda saying that the update needed to be performed by August. So it’s quite obvious they are working from home. I also heard a rooster crowing( if that’s what they do) in the background. I’m not trying to be rude, but the language barrier is unbearable. The customer service from tech support has been ok, but the HL associates are terrible. They can see that the update has been performed on there end, but Honda Link can’t. I have been battling w/ tech support for the past 5 weeks. They also sent up the form to Honda to clear the recall from my car so the service would work. I even took the car to the dealership, and they confirmed the update was completed. For the last 6 weeks I have been trying to purchase one of the HL packages, but it keeps telling me I need to perform the OTA update that I already performed. The car is amazing! However, the Honda Link service I was looking forward to using has been nothing short of atrocious. I purchased this 2020 Accord Touring about 7 weeks ago. OTA update already done!!! But still unable to get services One time it said it sent but never showed up on the car. I will say that the send to car directions works great 9 out of 10 times that I have used it. Also Honda whats up with the super short 10min run time, you can’t heat or cool a car that fast, extend the time or at least let users set their own run time. Instead it just gives an error if you have exceeded the run time. Finally I wish it would tell you how many times you can extend the remote start time. Additionally the run time remaining doesn’t have live updates (or timer), you have to refresh the screen to get the time to change. Example I remote start the car sometimes it shows its started and how long its got left to run other times it just gives me a thinking circle and doesn’t update. The app is slow to update if it even updates the cars status at all. The issue I have is with the feedback from the car. Its a good app that works most of the time. Finally updated for iPhone X! Early adopter problems I know lol.

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